What is your refunds policy?
We have a no quibble refund policy, so if a part of your order is missing, damaged, poor quality or not what you ordered, we want to know about it. Feedback is important for us to improve, and pictures of labels or poor quality items help us to show our producers or packing team what went wrong, so please include them if you can. We can then refund you right away, or give you a voucher to cover the cost of the item.
How are refunds managed?
Refunds are paid back to the card saved to your farmstop account and are processed by our payment provider, Razorpay. This takes 5-10 business days after the refund is processed by our Customer Happiness team.
How do refunds work if I used a voucher code?
When a voucher code is used, the amount of the voucher is split evenly across every item in your order, instead of coming off of one item, or making a few small items free of charge.
Any refunds will be for the amount you paid for each item, and will not include the discount that the voucher provided. If you prefer to have a voucher instead of a refund, please let us know, and we’ll set up a unique code for the total paid per item which you can use in your next shop.
Can I use more than one voucher code per order?
Only one voucher code can be used per order.
When placing your first order you will not be able to use farmstop credit in conjunction with a voucher code. You can only use one of these offers.
How can I use my Farmdrop credit?
You can use it to pay for up to 25% of each order at checkout. We’ll automatically deduct the credit amount before payment is taken and this will be clearly shown in your order summary.
How do I know when I’ve got Farmdrop credit?
We’ll send you an email every time one of your referred friends makes their first purchase. You’ll also be able to see how much you have to spend by viewing the farmstop Piggy Bank icon which can be found across the site navigation bar and in your account settings.
How long do I have to spend on my Farmdrop credit?
You have 6 months from the date your farmstop Piggy Bank is credited to spend your credit.
How many friends can I refer?
You can refer as many friends as you like. The maximum amount of credit you can hold in your farmstop Piggy Bank at any one time is Rs.500.
Can I use voucher codes alongside credit?
If you have credit in your account this will automatically apply to your order. Some promotional codes including first-order codes will not work alongside credit. Please check the terms and conditions of your promotional code for full details.
How do refunds work if I used credit?
When credit is used, the amount of the credit is split evenly across every item in your order instead of coming off of one item or making a few small items free of charge. Any refunds will be for the amount you paid for each item, and will not include the discount that the credit provided.